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Thank you for confirming the refund.

It has now been two days since I received the refund confirmation. Please provide:
1. the total amount refunded;
2. a full breakdown showing paid top-up credit, plan refund, and any bonus/promotional credit excluded;
3. the refund transaction/reference number and processing date;
4. the payment method used, including the card type and last four digits only; and
5. the date by which the funds should appear.

If any amount has been excluded, please identify the relevant term or policy and explain the calculation.

Thank you.

中文说明：这段只在收到退款成功邮件满两天后使用，用来追问实际退款总额、余额拆分、退款流水、处理日期、银行卡类型和末四位，以及预计到账日期。